Vegan, Allergy Free, Gluten Free,

We offer free shipping to Canada when you spend $75 for Canada, and a flat rate price of $9.99 to anywhere in Canada for orders less than $75.

We also offer a flat rate price of $19.99 to anywhere in the United States.


Free gift for any purchase over $50~

SHIPPING OUTSIDE OF CANADA AND THE US

We do ship internationally at a flat rate of $75 dollars. If you are ordering a small quantity, you could contact us via email to get a different shipping quote.

DELIVERY TIMES

Please allow at least 3 business days for your order to be processed.

Note: We do not process orders on Canadian statutory holidays or Quebec provincial holidays so that our employees can spend time with their families.

CANADA STANDARD DELIVERY TIMES

Ontario3-4 business days
Quebec3-4 business days
Nova Scotia4-5 business days
New Brunswick4-5 business days
Prince Edward Island4-5 business days
Newfoundland4-5 business days
Saskatchewan7-9 business days
Manitoba7-9 business days
Alberta7-9 business days
Yukon8-10 business days
North West Terrirories8-10 business days
British Columbia7-9 business days

HOW DO I CHANGE MY ORDER?

If you would like to change your order, please give us a call or email us.

WHAT DO IF THE ORDER I RECEIVED IS WRONG/DAMAGED?

If your order either incorrect or damaged please contact via email with a picture of the order.

SUMMER SHIPPING :

For customers who live in an extremely hot area (35°C+ or 95°F+ zone). If you are afraid that the candies might melt in the extreme heat. Please get the extra protection options here. With full insulated box and even an ice pack, we can guarantee that it will keep your candies cool and in perfect condition wherever you are!

Candylabs will not be responsible for the damage of the candies caused by the temperature for the orders with no protection options.

Note:

All our candies are handcrafted. As you can see in the video, we stretch the candy on a hook for a very long time to put air bubble in the candy. This unique process makes the candy very crunchy to chew when eating. The candies are very fragile due to this. During transportation, they may generate some sugar powder due to their crunchiness. It is normal to have a little sugar power at the bottom of the jar. It is not within our power to prevent the candy from being shaken during transportation. 

RETURNS

Once an order has been processed we do not normally accept order cancellations or exchanges. If you have questions about your order, please contact us at 5145613554 or email info@candylabs.ca. Please include your order number for reference.

We want you to be happy with your purchase. If you wish to return a product damaged during shipment, please contact Customer Support at 5145613554 or email info@candylabs.ca. Please have your order number available for reference. For health and safety reasons we cannot accept any candy returns or exchanges, as its products are edible, perishable goods.