We offer free shipping to Canada when you spend $75 for Canada, and a flat rate price of $9.99 to anywhere in Canada for orders less than $75.
We also offer a flat rate price of $19.99 to anywhere in the United States.
Free gift for any purchase over $50~
SHIPPING OUTSIDE OF CANADA AND THE US
We do ship internationally at a flat rate of $75 dollars. If you are ordering a small quantity, you could contact us via email to get a different shipping quote.
Please allow at least 3 business days for your order to be processed.
Note: We do not process orders on Canadian statutory holidays or Quebec provincial holidays so that our employees can spend time with their families.
CANADA STANDARD DELIVERY TIMES
|Delivery Destination||Delivery Time (Estimated)*|
|Ontario||3-4 business days|
|Quebec||3-4 business days|
|Nova Scotia||4-5 business days|
|New Brunswick||4-5 business days|
|Prince Edward Island||4-5 business days|
|Newfoundland||4-5 business days|
|Saskatchewan||7-9 business days|
|Manitoba||7-9 business days|
|Alberta||7-9 business days|
|Yukon||8-10 business days|
|North West Terrirories||8-10 business days|
|British Columbia||7-9 business days|
HOW DO I CHANGE MY ORDER?
If you would like to change your order, please give us a call or email us.
WHAT DO IF THE ORDER I RECEIVED IS WRONG/DAMAGED?
If your order either incorrect or damaged please contact via email with a picture of the order.
SUMMER SHIPPING :
For customers who live in an extremely hot area (35°C+ or 95°F+ zone). If you are afraid that the candies might melt in the extreme heat. Please get the extra protection options here. With full insulated box and even an ice pack, we can guarantee that it will keep your candies cool and in perfect condition wherever you are!
Candylabs will not be responsible for the damage of the candies caused by the temperature for the orders with no protection options.
All our candies are handcrafted. As you can see in the video, we stretch the candy on a hook for a very long time to put air bubble in the candy. This unique process makes the candy very crunchy to chew when eating. The candies are very fragile due to this. During transportation, they may generate some sugar powder due to their crunchiness. It is normal to have a little sugar power at the bottom of the jar. It is not within our power to prevent the candy from being shaken during transportation.
Once an order has been processed we do not normally accept order cancellations or exchanges. If you have questions about your order, please contact us at 5145613554 or email firstname.lastname@example.org. Please include your order number for reference.
We want you to be happy with your purchase. If you wish to return a product damaged during shipment, please contact Customer Support at 5145613554 or email email@example.com. Please have your order number available for reference. For health and safety reasons we cannot accept any candy returns or exchanges, as its products are edible, perishable goods.