Shipping fees include handling, packaging, and delivery to the address provided at checkout.
- Standard Delivery: $9.99
- Canadian Orders over $75 (after discount and before tax) qualify for free shipping.
- Free shipping is only offered in Canada.
- Free shipping is not applicable on bulk or Customized candies orders.
- Standard Parcel Delivery: $19.99
Candylabs ships online orders to Canada and the United States via Canada Post.
We ship orders Monday through Friday, excluding holidays, and process in stock orders the following business day. Orders received on Saturday or Sunday will be processed on the following Monday. US orders are shipped within 24 to 48 hours.
Please note that orders will not be processed or shipped on the following statutory holidays:
- New Year’s Day
- January 2
- Good Friday
- Victoria Day
- St-Jean Baptiste
- Canada Day
- Labour Day
- Thanksgiving Day
- Christmas Day
- Boxing Day
US shipments may be subject to taxes and duties at the customer's expense.
Standard Parcel delivery is based on the following delivery schedule:
- Regional: 1 to 3 business days
- National: 2 to 7 business days
- US: 4-8 business days
Delivery schedules are based on times between most major urban centers in Canada and in the US. Delivery to non-major urban centers or remote locations in Canada and the US are subject to additional delivery time based on Canada Post's Deliver Standards detailed at www.canadapost.ca/deliverystandards .
Delivery times do not include processing time (orders generally take 3 business day to process).
Please be advised, Candylabs cannot guarantee the exact time an order will be delivered.
TRACK YOUR ORDER
Once we ship your order, you will be sent a shipping confirmation email that will contain a link to track your shipment online at canadapost.ca/track . Please note, that it can take some time before your tracking information will be available on the Canada Post website.
HOW DO I CHANGE MY ORDER?
If you would like to change your order, please give us a call or email us.
WHAT DO IF THE ORDER I RECEIVED IS WRONG/DAMAGED?l
If your order either incorrect or damaged please contact via email with a picture of the order.
For customers who live in an extremely hot area (35°C+ or 95°F+ zone). If you are afraid that the candies might melt in the extreme heat. Please get the extra protection options here. With full insulated box and even an ice pack, we can guarantee that it will keep your candies cool and in perfect condition wherever you are!